Technical Service Manager – Cartonboard

Jobbeskrivning

At Billerud we believe that when we have tomorrow in mind, we will do our very best today. It is thanks to our employees that we are a world-leading company within the field of renewable paper and packaging materials. Do you want to realize your true value and work for a sustainable tomorrow? Join us! 

 
We are now looking for a Technical Service Manager – Cartonboard

You will be part of our Technical Service organization, working closely with our Cartonboard business. The team supports customers globally by ensuring strong technical performance, professional customer dialogue and seamless collaboration between customers, sales and our production sites. 

As a Technical Service Manager, you will act as the technical interface between Billerud and our customers. Your role is to take ownership of technical customer matters, ensure structured problem‑solving and represent the customer’s voice internally – always with Billerud’s long‑term interests and product performance in focus. 

Your main tasks will be: 

• Managing technical customer issues related to cartonboard products, from initial dialogue to resolution 
• Leading technical investigations, including root cause analysis and gap analysis 
• Acting as the customer’s technical contact and coordinating internal expertise when needed 
• Collaborating closely with Sales, Production, Product Management and Logistics 
• Supporting claims handling and credit note processes
• Building strong customer relationships while setting clear expectations and professional boundaries 

The position is located at any of following sites in Sweden, which are our Board mills; Frövi, Gruvön, or Gävle. Occasional travel will occur in this position.  

At Billerud, we put Safety First. Together we take great pride in our responsibility to contribute to a safe work environment. Please read more about our Safety First initiative here.

Kvalifikationer

To succeed in this position, we believe you have:

• University degree in engineering or similar technical field, or equivalent experience 
• Experience from a technical, production or customer‑facing role within manufacturing or process industry 
• Ability to lead technical dialogues with customers in a structured and confident manner
• Strong communication skills in both English and Swedish, both written and spoken 

Meritorious 

• Understanding of production processes and quality parameters 

Personliga egenskaper

For us, personality is important. To succeed in this position, we believe you are comfortable taking responsibility in complex situations where expectations may differ, and you have the integrity to represent Billerud even when delivering challenging messages. You are curious and analytical when investigating technical issues, structured in your way of working, and able to balance customer focus with business priorities.

Our values are very important for us and we believe that you recognize yourself in: We care for each other and We do what we say. 

Kontakta oss

 
If you want to know more about the role you are welcome to contact Patrik Westlin, Senior Technical Service Manager, at Patrik.Westlin@billerud.com

Ansökningsinformation

Welcome with your application no later than May 24th.  Selection my occur on an ongoing basis. 

 
Billerud is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees and candidates. 
 

Why us?  

• A key role close to customers, products and production
• An opportunity to contribute to a more sustainable future 
• Development and career opportunities 
• Performance-based bonus, occupational pension and a number of different benefits according to company policy. 
• Opportunity to hybrid working according to company standard.  

Our recruitment process will include interviews, recruitment test, reference checks & alcohol- & drug test.